For ARC SHOP US Official Merchandise:

Due to the limited production run of our official merchandise, please understand all sales are final.

ARC SHOP US merchandise runs on a quarterly production schedule. Most of our items are limited to one production run a year that's based around events like Anime Expo and fans requests. When the initial pre-order window closes or the product sells out, we discontinue the item.

If a merchandise is popular and approved for another production, the item may be slightly different than its previous release (different packaging, minor changes to detail, improvement to material, etc.). Because not all versions of the same product is the same, our merchandise are not eligible for returns once shipped.

For Video Games:
You have 20 days from the date of delivery to REPLACE a product or components of a product (such as the outer box, a bonus item, etc.) that was damaged, defective, or compromised during shipping. Please send a support ticket by clicking on the red bubble on the bottom right side of this page.

If the full product needs to be replaced, be sure to send it in its entirety, with all components included, and unopened. Once we’ve received the item, we will replace the product. Please make sure that you use an insured shipping method to send the returned goods to us since we will not be responsible for any lost or misdirected packages.

*Because of the nature of Limited Editions, we cannot guarantee that we will have products or components of products in stock for replacements. In such case our customer service team will try to find a fair resolution.